COVID-19/Coronavirus: FAQ
- Is the CorVel dedicated team working during the pandemic?
Yes. As directed by Maryland Governor, Larry Hogan, the MCSIP dedicated team is working remotely to protect public health and safety. The team can be reached during normal business hours by calling their office phone or email. Contact information can be located on MCSIP Directory.
- Will my benefits continue?
- Is Direct Deposit an option?
Yes. CorVel offers direct deposit. You can enroll online at: www.corvel.com/eft If represented by an attorney, permission is needed before speaking with CorVel.
- What is Telemedicine and does MCSIP offer the service?
Telemedicine/telehealth is a medical visit performed by a provider while communicating using the telephone, Smart Phone, tablet, or computer. Yes, MCSIP offers telehealth services through the CorVel Virtual Care program. To schedule a telehealth visit, call 855.623.8290. Have your claim number handy.
- Can my provider treat by using Telemedicine?
Contact your provider to determine if the service is offered.
- How can I schedule an appointment using CorVel’s Virtual Care (Telehealth)?
To schedule a telehealth visit, call 855.623.8290. Your claims Professional or nurse are also a resource and can assist you with connecting to a telehealth provider. Have your claim number handy.
If represented by an attorney, permission is needed before CorVel can speak with you.
- Can I receive my medications by mail?
CorVel offers mail-order pharmacy services directly to your home. Contact CorVel Pharmacy Solutions at 800.563.8438 or [email protected] to set up this convenient service. Have your claim number handy.
- Can I receive physical therapy without leaving home?
The form of physical therapy required for recovery is established by your provider. One Call’s Virtual Physical Therapy is offered by MCSIP. The One Call representative will discuss options when coordinating your appointment. Your claims professional or nurse are also a resource and can assist you with connecting to a provider. Have your claim number handy.
If represented by an attorney, permission is needed before CorVel can speak with you.
- Where should I send medical bills?
Mail all bills to CorVel Corporation P.O. Box 6966 Portland, OR 97228
- If I have questions about my claim, who should I call?
Contact your claims professional or attorney if represented.
- If I have questions about my upcoming hearing, who should I call?
Contact your attorney if represented or visit www.wcc.state.md.us/ for guidance.