Using Secure Messaging

Download the Secure Messaging User Guide

CorVel Secure Messaging protects sensitive information sent outside of the CorVel network and provides compliance with industry regulations such as the Health Insurance Portability and Accountability Act (HIPAA).

Email Notification

Messages sent outside the CorVel Network are encrypted and stored on a secure server. Recipients are notified that a secure message is available for retrieval.

To retrieve the message, click the link in the body of the email or open the SecureMessageAtt.html attachment.

To retrieve the message, click the link in the body of the email or open the SecureMessageAtt.html attachment.

Create a Password

The first time you retrieve an encrypted message from CorVelâ„¢s secure messaging service, you are prompted to register and create a password.

The first time you retrieve an encrypted message from CorVelâ„¢s secure messaging service, you are prompted to register and create a password.

1. The Email Address the encrypted message was sent to appears at the top of the form.

2. Enter your First Name and Last Name in the spaces provided

3. Enter a password of your choice in the Password and Confirm Password spaces according to the following rules:

4. Click Continue to save your password and open your encrypted message.

Retrieve Encrypted Messages

Once registered, follow these steps to retrieve encrypted message contents.

1. Click the link or attachment in the notification message.

Warning Message : Do not delete the notification message until decryption is complete and you have read the message.

2. Your web browser opens a Login screen.

Corvel Secure Login In Screenshot

3. Enter your Password and click Continue.

4. Your secure message opens.

Secured Message Screenshot

5. You can Reply, Reply All, or Forward the message.

6. Click Help to view instructions about managing the message.

7. Click Log Out to leave the secure messaging system.

Logged Out Screenshot

Reset Your Password

If you forget your CorVel Secure Mail password, you can reset it from the Login screen.

1. Click the link or attachment in the notification message.

2. Click Forgot Password on the Login screen.

Click on Forgot Password to get a new password screenshot

3. A notice appears indicating reset instructions have been sent to your email account.

Password Reset Request Sent Screenshot

4. Look for a message sent from proofpoint-pps@corvel.com

Email message for new password screenshot

5. When you click the link in the email, a screen opens in your browser.

Enter a new password screenshot

6. Enter a new password according to the following rules and confirm:

Password Policy Screenshot

7. Click Continue to save your new password.